Cape Town International voted best in the world
Cape Town International Airport (CTIA) has been ranked the best airport in the world in the newly released AirHelp Score 2025, marking a major milestone for South Africa’s tourism and aviation sectors.
It achieved an overall score of 8.57, with 8.6 for on-time performance and 8.7 for customer experience, surpassing leading international airports.
The AirHelp Score is a global ranking based on passenger feedback and independent metrics, evaluating airports on on-time performance, customer experience, and quality of service.
Cape Town International Airport was voted the best in the world for their on-time performance.
Image: Supplied
CTIA outperformed major international hubs, ranking above a host of esteemed international airports. They successfully outperformed competitors such as Hamad International Airport in Qatar, Riyadh King Khaled International Airport in Saudi Arabia, and Brasília International Airport in Brazil.
CTIA scored 8.6 for punctuality and an impressive 8.7 for passenger experience, highlighting the airport’s commitment to operational excellence and warm hospitality.
According to AirHelp, while many airports have faced criticisms regarding their efficiency and amenities, the standout airports like CTIA provide a "refreshing experience".
"These airports, while distinct from the rest, elicit sentiments that make travellers enjoy their time spent within their walls. They make arrivals and departures feel just as thrilling as the journey itself, inspiring wanderlust and enthusiasm among global citizens," AirHelp said in a statement.
Western Cape premier Alan Winde as well as executive mayor of Cape Town, Geordin Hill-Lewis and MMC for Economic Growth, Alderman James Vos, will be at CTIA on Monday, August 18, to celebrate the award-winning excellence of Cape Town International Airport at the media lounge at Cape Town International Airport.
Cape Town International has been voted the best in the world.
Image: Supplied